We Do IT All
Like any trained chef, it’s all in the ingredients. Ronco excels at immersing itself in a client’s business to apply end to end IT services and solutions to it. From on premises infrastructure to cloud services, business work flow processes to data management, we look after the IT components of your business, whilst you run your business.
For a more indepth information regarding each service
At Ronco, we offer a true, rapid service response, pro-active maintenance, remote support, stock and 24x7 access to it and a voice at the end of a phone; key drivers of our commitment to our clients.
‘We keep it simple, uncluttered, uncomplicated and personal’.
Our Ronco Helpdesk is available to support you with regards to your IT issues, requests and questions and provides end to end ownership of the support ticket through to resolution. The Helpdesk acts as the nodal point between you and Ronco and proactively keeps you informed of all relevant service events, actions and service changes that are likely to affect you. You engage us to engage you.
Whether you IT is in the cloud, on premises, or a hybrid of both, talk to us about our calendar, Quarter-to-Quarter Service Level Agreements (SLA), tailored service offerings or R2M.
Our service offerings are flexible and straightforward. Our philosophy is based on the sage premise that it is you who should control your IT, not us.
All clients are treated with equal importance regardless of size or volume. Our service programs are structured in a manner that allows you to have greater control over the relationship than would otherwise be possible, if bound by stringent and restrictive terms and conditions. We shy away from complicated ‘all you can eat style buffets’, with limitations and wear and tear exclusion policies. A simple, staple and organic meal of tiered IT service, with fractional billing, and a one rate fits all, is the reason why we continue to service the same clients, on these agreements, a decade on.
"We always drive to achieve service excellence; it’s a human to human engagement."
Via our affiliate company, Ronco Metrics, we specialize in Microsoft Dynamics GP and CRM/xRM solutions via our in-house team of certified consultants. We have a depth and breadth of Microsoft Azure and Office 365 expertise and are recognized Microsoft Silver Partners.
Ronco Metrics is:
- a Technology Consulting firm.
- a Blockchain and Cryptocurrency company.
- A data company.
Industry focus has dynamically shifted to security. Threat analysis, Data Loss Prevention, (DLP), access and information rights, data ownership and protection are major concerns that require analysis, understanding, management and implementation. Is your data secure in the cloud? Are your mobile devices securely managed? Do you comply with regulatory requirements?
KYC, government authorities and regulatory bodies are forcing all businesses towards a more controlled and regimented world of data and process governance. With our security practice, we offer a cost-efficient series of services and solutions tailored to your type of business using industry recognized brands such as Netwrix. NIST, ISO, PCI, GDPR are just some of the standards that are being mandated as compulsory for businesses.
We listen. We question. We assess. No compromise. We may be a technology company, but we are led by an understanding of business, first and foremost.